FAQ

The Bookstyle bag and the Roll-up case are particularly suitable for pills in the original blister pack (strips). Loose pills will make the cases dirty more quickly and are also more difficult to remove. We advise you to take the pill strips in the cases and to take the loose pills in sorting boxes or resealable plastic bags. You can take the sorting boxes separately in the front pocket of the Bookstyle pouch. You can take the plastic resealable bags with you in the zipper compartments. This way you can also protect them against heat or cold. Our cases are supplied without sorting boxes or bags.

Take a good look at the size of the medicine compartments and compare them with your own medicines. Most common pills and/or pill strips fit. The product information contains specifications and images, which you can use to assess whether your medicines fit.

In general, you are not obliged to take medicines with you in the original packaging. You can therefore take your pills in sorting boxes. The only exception to this are medicines for which you must have a medical statement. These are, for example, heavy painkillers, ADHD medicines, etc. These should always be taken along in the original packaging. You can check with the embassy of the country you are going to whether you need a statement. Incidentally, it is not advisable to take pills in sorting boxes. Shaking often causes the lids to open unintentionally and the medicines are less well protected against heat and cold. Moreover, if you have any questions from Customs or a doctor abroad, you cannot indicate which pill belongs to which prescription.

A medicine passport is not mandatory, but it is strongly recommended. It is a paper overview on which your name, your medication, your allergies and hypersensitivities are listed in English. Not only the brand name of the medicines is listed, but also the substance name. Abroad you can easily be helped by a doctor, pharmacy or hospital. It is also useful at Customs to indicate that your medication has been prescribed for you. You can pick up your medicine passport at your pharmacy. This is usually provided free of charge. In our Bookstyle bag there is a handy compartment for your medicine passport, with which it can always be kept and viewed with the medicines.

A medicine passport is a paper overview of your medicines in English and is issued by the pharmacy. This is not mandatory.
Do you use heavy painkillers, ADHD medication, medicinal cannabis or, for example, sleeping pills? A medicine passport or a registered prescription is not sufficient in that case. These medicines cannot be imported into the country without an official medical statement. Without a medical statement, travellers risk severe penalties. After all, they are forbidden to possess. You should check whether you need a medical statement or Schengen certificate. Please note: it takes a few weeks before you receive the statement. Request this on time.

Yes you can. For liquid medicines, the rule applies that you can take as much as you need. That may be more than 100 ml. The condition is that the liquid is taken along in the original bottle with name and prescription label. Note: this does not apply to, for example, lens fluid or cooling gel. The rule applies that this is max. 100 ml per item and that it is placed in a transparent bag of max. 1 liter is offered at Customs.

In general, passengers are allowed to take on board medicines and related supplies (such as needles, syringes and injection machines) for the treatment and management of their medical condition. It is recommended that the syringes and injectable medicines are transported together and that they are clearly labelled with your name and the medicine OR that you bring a medical statement or cover letter from your doctor stating your name and the medicine involved. Used needles and syringes should be disposed of in special disposal containers for needles or other sharp waste. Please note: cabin crew are not allowed to help you inject.

It is best to ask your pharmacist about this. He or she knows your medicines best. In general, all medicines should not be stored under excessively hot conditions. This can affect shelf life. Eye drops, suppositories, creams, ointments and insulin are especially sensitive to heat. However, some medicines should also not be allowed to get too cold. Pay attention to this if you are using cooling elements. With some airlines it is possible to store small amounts of medicines in the refrigerator. However, this is usually not possible and you are expected to properly protect your medicines against temperature differences. Check the possibilities well in advance.

It is best to discuss this with your pharmacist. It depends on the type of medicines you want to take with you and the circumstances under which you are travelling. In our Bookstyle bag there is room for a small cooling element in the front pocket. Please note: some medicines should not be allowed to get too cold.

Medimee is currently only sold online, but this may change in the future. If this is the case, we will of course communicate the change. Until then, you as a private individual have the option of ordering the products and returning them (unopened in the original packaging) if they do not meet your requirements. Before ordering, take a good look at the details of each product on the product page.

We deliver fast and against low rates to all countries in the European Union, and the United Kingdom.

You can find Medimee's General Terms and Conditions under this link (Dutch).

Medimee's bags are carefully designed and made for a long life. Medimee offers you with every purchase a 5-year warranty, the period of which is valid on the day of delivery. The warranty period of 5 years is a manufacturer's warranty, which only concerns manufacturing defects. If a product is damaged after a lot of use, it is not a manufacturing defect. Also in the case of damage caused by the user and/or damage after incorrect use, there is no question of a manufacturing defect and no claim can be made under the warranty. Is a product ordered by you however defective due to a manufacturing defect within the warranty period? Then please contact us. Defects will be solved and if repair is not possible, the product will be replaced by us. For warranty requests, always contact us first via our e-mail info@medimee.nl/en and state in this e-mail:

• Name and address details
• Phone number
• Order number/order confirmation
• Short description of the problem
• Pictures if possible

If we grant the warranty or want to investigate the matter further, we will send you a return request. When returning Medimee bags, make sure that the product is clean and presentable. Pack the product in a sturdy box with adequate protection. This prevents damage during transport. The product must be sent to us complete, including any accessories. Only then can we properly assess it. We will then take action as soon as possible to resolve the issue.